100% Satisfaction Guarantee
www.PilotWear.com started years ago with the simple concept of taking care of the customer. Today, we continue with this tradition and we want you to be so thrilled with your purchase that you will tell a friend or family member about us. We understand in order for this to happen we have to deliver superior service wrapped around outstanding value.
We believe our web site is one of the most informative you will find.
We try to anticipate every question you may have and address it plainly and clearly and with pictures when possible. Should you ever find something on our web site that is not accurate or subject to interpretation please send an email to sales@pilotwear.com with the web page link and your comments.
If you still have questions, we have experts
We get hundreds of calls per week. Our product experts are here to assist you and we believe they will help you make your best purchasing decision. Get immediate answers to your questions by calling our customer service lines at 1-800-326-5165, Monday-Friday from 8:30am to 5:00pm Eastern time. You may also email your questions to sales@pilotwear.com.
We Ship Promptly
When you place your order, we will email you a confirmation within minutes complete with all the details including costs and the delivery address. In most cases we ship with 2-3 business days of receiving your order. As soon as your order ships, we email you a shipping confirmation that includes tracking information. You can begin tracking your order online starting the next business morning. If your order is delayed we will do our best to contact you with the reason for the delay (such as an unexpected backorder) and find out what options for shipping will work best for you.
Overnight orders: For orders placed before noon EST we should be able to get the order shipped the same day. Order place after this time will ship the next business day.
Product Returns
We guarantee you will love our products or we will give you your money back. You may return new items sold by www.PilotWear.com within 30 days for a full refund, less shipping costs. If the item you purchased had free shipping, the actual shipping cost will be deducted from your refund. Items should be returned in their original packaging. To arrange a return just call us at 1-800-326-5165 and we will guide you through the process.
Product Exchanges
If you receive a faulty item and need to exchange it for the same item, please call us at 1-800-326-5165 and we will guide you through the process and arrange for shipping back to our location.
We would love to hear from you.
If we have done a great job and exceeded your expectations, please let us know. If we have not met your expectations we would really appreciate you telling us how we could have done better. Please send your comments to sales@pilotwear.com
www.PilotWear.com
25 Elm Street
Shelburne Falls, MA 01370
Toll free 1-800-326-5165
Outside USA 1-413-625-8307
Fax 1-530-431-2170
PLEASE SEND QUESTONS VIA E-MAIL TO sales@pilotwear.com